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Open your afb77 privacy choices

afb77 keeps this Privacy Policy close to your account journey: it explains the data we collect when you open an account, pass security checks, use cookies and make…

Account data useCookie choicesPayment record handlingMalaysia law context
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afb77 Open your afb77 privacy choices
CONTACT ROUTES

Check your privacy contact paths

Privacy questions are handled through contact routes that leave a clear record, so your request can be matched to the right account without exposing extra data.

Live chat privacy help Use chat when you need a quick explanation of this Privacy Policy, cookie controls or account data checks. We will confirm your account link before discussing personal records or payment traces.
Email data requests Send email for access, correction or deletion requests that need a written trail. Include your account name and the data area involved, but do not send passwords or full bank details.
Account centre updates Use the account centre to update contact details that you can edit yourself. Where a change affects wallet verification, we may ask for extra checks before the update is applied.
DATA CARE

Browse our data handling practices

Our privacy process begins at collection and continues through storage, access checks, updates and deletion where allowed. We limit staff access to the records needed for support, wallet matching and security checks.

Account data collection

We collect details such as your name, login contact, account activity and verification status when you create or maintain an account. The Privacy Policy explains why each data type is needed.

Cookie and device signals

Cookies and device signals help keep your session open, remember language choices and detect unusual access attempts. You can adjust browser controls, although some account features may need essential cookies.

Payment record use

Wallet activity through Touch 'n Go, GrabPay, Boost dan FPX creates transaction references, time stamps and status records. We use them to match balances, resolve queries and meet record duties.

Access control

Only staff roles that need account records for support, security or wallet checks may view them. Access is logged internally, and we reduce exposure by limiting unnecessary personal fields.

Retention and deletion

Some records can be removed when they are no longer needed, while transaction and security logs may need to remain for legal, fraud or dispute reasons tied to the account.

Correction requests

If your contact details, name spelling or saved preferences are wrong, contact us with the account area affected. We check ownership before making changes that touch login or wallet records.

Discover your Privacy Policy answers

The questions below focus on how this Privacy Policy works when you open an account, manage privacy choices, use Malaysia payment methods or ask us to update stored details. They are written for quick reading before you join, but they do not replace the full policy wording. If your request depends on identity checks or payment partner records, contact us so we can look at the exact account issue.

We collect account details, login contact, device signals, cookie choices, wallet records and support messages. The exact data depends on what you use, such as account setup, security checks or payments.

Payment records help us match wallet activity, check transaction status and answer account queries. Touch 'n Go, GrabPay, Boost dan FPX may also keep their own records under their separate terms.

Yes, you can ask for a copy of personal data linked to your account. We will confirm account control first, then explain what can be shared and what must be withheld by law.

You can update some details in the account centre. For changes tied to login, identity or wallet checks, contact support and we will verify ownership before editing stored records.

Retention depends on the data type and legal reason for keeping it. Some cookie data is short term, while transaction, security and dispute records may remain longer where required.

Cookies support login sessions, language choices and security checks. You can manage browser settings, but blocking essential cookies may affect account access, wallet steps or saved preferences.

Contact support by chat or email and state that your question concerns the Privacy Policy. We may ask for account proof before discussing stored records or changing personal details.

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