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Open Legal Terms for Malaysia

afb77 sets out account terms, privacy handling and Malaysia access conditions in one Legal page, with Touch 'n Go, GrabPay, Boost dan FPX named where wallet rules matter.

Malaysia legal accessPrivacy and cookie termsAccount rule summaryWallet policy context
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afb77 Open Legal Terms for Malaysia
CONTACT ROUTES

Reach Our Legal Support Channels

Legal questions need a clear paper trail, so we separate them from general lobby help.

Legal email Use the legal contact mailbox for privacy requests, account closure questions, cookie concerns or document access. We may ask you to verify account ownership before we discuss personal records or change stored details.
Live chat handoff Chat can receive a legal query and create a case number, but complex requests move to email. Keep the case number so you can follow the same matter without repeating sensitive details.
Security report If you suspect unauthorised account access, tell us the time, device type and any wallet activity you did not approve. We may pause account actions while we check logs and ownership records.
DATA CONTROLS

See How We Handle Legal Data

Our legal process is designed around traceable account records. We keep only the data needed to run the account, handle wallet checks, answer disputes, manage security events and meet lawful requests.

Account records

We store account details you provide, login records, wallet references and support cases. These records help us confirm ownership, investigate disputes and apply the terms that were active during an event.

Cookie use

Cookies keep your session active, remember language settings and help detect unusual access patterns. You can adjust browser controls, but some account security checks may not work without required session cookies.

Wallet checks

For Touch 'n Go, GrabPay, Boost dan FPX, we may compare account names, receipts and transaction references. This helps confirm that money movement belongs to your account and reduces mistaken release requests.

Retention period

Records are kept only as long as needed for account operation, legal duties, dispute handling and security checks. When a record is no longer needed, we delete it or separate it from direct identity markers.

Change requests

You may ask us to correct contact details, update account records or review a privacy concern. We will ask for verification first so another person cannot change your records without authority.

Lawful access

If a valid legal request reaches us, we check scope before sharing any account record. We only provide material tied to the request and keep an internal record of how it was handled.

Browse Legal Answers Before Joining

Before you open an account, read these answers so you understand what we collect, how access works and how to reach us with a legal request. The answers are written for Malaysia, but your eligibility still depends on local law and is available where local law permits.

It covers account terms, privacy handling, cookie use, wallet verification, dispute contact paths and access conditions. It also explains that eligibility depends on local law and may differ by your current location.

Yes. Send a request through the legal contact route and include your account name plus a reachable email. We will verify ownership before sharing eligible records or explaining why some records must be retained.

We may review Touch 'n Go, GrabPay, Boost dan FPX references, receipt names and transaction timing when a wallet matter is raised. This helps confirm ownership and keeps account disputes tied to clear evidence.

Legal access rules can differ by place, network route and current local requirements. We state that access and eligibility depend on local law and are available only where local law permits.

Contact support with the detail you want corrected and the reason for the change. We may request identity checks or wallet proof before altering records that affect account ownership or payments.

We review login records, device signals and recent account activity. We may pause certain account actions during checks, ask you to reset credentials and keep a case record for future reference.

We update this Legal page with revised wording and may add a notice inside account areas when the change affects account use. Continued use after the update date means the revised terms apply.

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